Refund Policy

REFUND POLICY\n1. General Policy\n\nMofan AI offers two types of prepaid products:\n\nAccount balance top-up: adds API quota to your account, credited instantly after payment.\nTop-up vouchers: purchase grants a redemption code that can be redeemed for API quota in the Redemption Center.\n\nDue to the nature of digital products, refunds are limited once quota has been credited or a voucher has been redeemed.\n\n2. Account Balance Top-up\n\nQuota is credited instantly after payment and can be used immediately.\n\nUsed quota is non-refundable.\n\nUnused account balance is generally non-refundable (prepaid digital product); exceptions may be granted at our sole discretion if Services are continuously unavailable due to our fault.\n\n3. Top-up Vouchers (Redemption Codes)\n\nUnredeemed vouchers: a refund may be requested before the redemption code has been used.\n\nRedeemed vouchers: once a code has been redeemed and quota credited to the account, it is non-refundable.\n\n4. Eligible Refund Circumstances\n\nRefunds may be approved if:\n\nDuplicate charges or billing errors occurred.\nServices were continuously unavailable due to our fault.\nOtherwise required by law.\n\n5. Refund Request Process\n\nTo request a refund, contact: okcxn1314@163.com\n\nRequests must be submitted within 30 days of the issue, with relevant order information (order number, payment amount and date).\n\n6. Review and Processing\n\nWe will review requests within 7 business days.\n\nApproved refunds are returned to the original payment method.\n\nProcessing times vary by payment channel (Credit Card: approximately 5-10 business days; Bank Transfer: approximately 3-10 business days).\n\n7. Contact\n\nCompany Name: BLACK HORSE LIMITED (Colorado, USA)\nAddress: 5460 S Quebec St Ste 230, Greenwood Village, CO 80111, USA\nEmail: okcxn1314@163.com