Refund Policy

1. General Policy

Mofan AI offers two types of prepaid products:

• Account balance top-up: adds API quota to your account, credited instantly after payment.
• Top-up vouchers: purchase grants a redemption code that can be redeemed for API quota in the Redemption Center.

Due to the nature of digital products, refunds are limited once quota has been credited or a voucher has been redeemed.

2. Account Balance Top-up

Quota is credited instantly after payment and can be used immediately.

Used quota is non-refundable.

Unused account balance is generally non-refundable (prepaid digital product); exceptions may be granted at our sole discretion if Services are continuously unavailable due to our fault.

3. Top-up Vouchers (Redemption Codes)

Unredeemed vouchers: a refund may be requested before the redemption code has been used.

Redeemed vouchers: once a code has been redeemed and quota credited to the account, it is non-refundable.

4. Eligible Refund Circumstances

Refunds may be approved if:

• Duplicate charges or billing errors occurred.
• Services were continuously unavailable due to our fault.
• Otherwise required by law.

5. Refund Request Process

To request a refund, contact: okcxn1314@163.com

Requests must be submitted within 30 days of the issue, with relevant order information (order number, payment amount and date).

6. Review and Processing

We will review requests within 7 business days.

Approved refunds are returned to the original payment method.

Processing times vary by payment channel (Credit Card: approximately 5-10 business days; Bank Transfer: approximately 3-10 business days).

7. Contact

Company Name: PrismaCore Inc

Email: okcxn1314@163.com